At Anatolian Renovations, we always put our best foot forward to provide you with a smooth, hassle-free shopping experience. This documentation presents our order processing policies together with our shipping and return policies.
We provide shipping services across Australia through our partnerships with reliable courier companies, including Australia Post.
These timeframes serve as estimates only. It should not be considered a fixed period. The dispatch of your order will occur as soon as possible, but unexpected delays may occur due to courier network conditions, public holidays, or peak shipping periods.
Click & Collect service allows customers to pick up their orders from Sydney locations.
The order confirmation email will notify you of the collection details when your order becomes available for pickup.
You must show your order confirmation email and your booking information to receive your order.
Our company ships large products such as sinks, vanities, and heated towel racks through our dedicated bulky freight transportation service.
The items will be delivered to the front door or the ground floor only. The delivery service does not include internal product placement, assembly work, or installation assistance.
The delivery requires access to delivery points because unsuitable access points will result in delivery charges for re-delivery.
You will receive a confirmation email from us acknowledging receipt of your order after placing your order. This email will be automatically generated and will act as your Order Confirmation Email.
Our company needs two business days to complete order processing and order shipment. A Shipping Confirmation Email will be sent to you after we dispatch your order from the warehouse. Our delivery services operate from Monday to Friday during standard business hours.
The customer can select this delivery method during the checkout process. The courier receives permission to leave the package at your location without obtaining your signature after ATL has been approved. The customer assumes responsibility for the package once it has been delivered and left at the specified location.
The situation may arise when customers need to return their purchased items. The returns policy needs to be straightforward:
Products may be returned if they are:
Customers must contact us within 48 hours after delivery when they receive products that are either damaged or faulty or fail to match the product description found on our website.
The fastest way to resolve your issue requires you to provide these two details:
Australian Consumer Law (ACL) gives us the authority to decide whether to repair or replace items or provide a refund based on the specific situation.
If you want to make a return:
Returns are not accepted on products:
Many products provided by us come with a manufacturer's warranty. The warranty varies depending on the product. Please keep your proof of purchase, as you may need to present it for warranty purposes.
