To make returns and refunds clear, please review the policy below before sending any items back to us.
To request a return, customers should email us within 10 days of receiving their order. Any requests beyond this time can be rejected.
Change of mind, wrongful choice, or error in ordering can be returned at our own discretion. Return shipping is charged, and a restocking fee of 15% is imposed on the customer. Products need to be shipped back in the same packaging with all the accessories.
The item should be dispatched back with all the returns approved by email. Returned products that have not been authorised before may not be processed.
The team will conduct an inspection of the returned item after receiving it to verify its current state. We will determine the refund, replacement, or repair status of the item after we complete our evaluation.
In case the product has been proven to be flawed, the customers can either decide to:
If a refund is granted on a returned item that is not known to be defective, a refund will be made to the purchaser for 85 percent of the purchase price, less the restocking allowance.
The warranty does not apply to items that have been abused, altered, or improperly installed, to third-party repairs, or damaged due to negligence.
Anatolian Renovations does not owe any indirect, incidental, or consequential damages if buying or using our products.
Once confirmed, custom-made or special-order products are not cancellable or refundable.
In the case of online purchases (such as Click and Collect), customers will receive an opportunity to log in to their Anatolian Renovations account, print a return label, fill in the return form, and ship the item back in a secure package.
Once the return is approved, refunds are typically completed within 1-5 business days, depending on the method of payment.
Products that fail to fulfill the provisions of this return policy may be returned to the customer without a refund.
